International Journal of Hospitality Management · 2019

The role of language in the online evaluation of hospitality service encounters: an empirical study

Marcello M. Mariani, Matteo Borghi & Sergey Kazakov

Cite this article

Mariani, M. M., Borghi, M., & Kazakov, S. (2019). The role of language in the online evaluation of hospitality service encounters: an empirical study. International Journal of Hospitality Management, 78, 50–58. https://doi.org/10.1016/j.ijhm.2018.11.012

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